Help & contact
SUPPORT
Find setup guidance, common answers and product support information in one place.
FAQ
Common questions
Answers are grouped around setup, hardware and software. Managed FAQ publishing will connect to this layout in the Support backend milestone.
GETTING STARTEDHow do I start using my device?+
Charge the device, power it on and follow the first-run flow shown on screen. Product-specific setup guides will be added as hardware releases become public.
GETTING STARTEDHow should I charge the device?+
Use a stable USB power source and the supported charging connection for your hardware revision. Detailed charging guidance will be published with each product manual.
SOFTWAREHow will firmware updates work?+
Stable firmware and update instructions will be published through RetroGuy support channels. Device-specific OTA information will be documented before public release.
HARDWAREWhat should I do if the device does not power on?+
Check charging power, cable connection and the hardware power switch first. If the issue remains, use the contact form once direct support tickets are enabled.
No matching support questions.